Who We Are

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Our Purpose

To inspire the pursuit of a life well-lived.

Our Mission

To cultivate legacy-defining moments for the people and places we serve for generations to come. 

Our Vision

To be your partner in writing a life story that stretches beyond your imagination. 

Our Values

Joy – Making joy common in uncommon places. 

Stewardship – Exceptional stewardship of all interests entrusted to our care. 

People – Focus on people over profit, process, and product. 

Empower – An empowered organization founded in experience focused solutions. 

Gratitude – Unwavering faith in people and the virtues of gratitude and humility.  

Feedback – Two-way feedback graciously welcomed and respectfully given. 

Curiosity – Relentless curiosity. 

Opportunity – A deep-seated appetite to realize opportunity through innovation.

Our Culture

Part of our culture is to ensure we are providing the best service to our members as possible, as well as providing products that help cultivate legacy defining moments in writing a life story that stretches beyond your imagination. This requires us to stay true to our value - two-way feedback graciously welcomed and respectfully given. In order to do this, we use avenues such as: 

• Social media 
• Member surveys 
• Email surveys 
• Focus groups 
• Member feedback cards in all our lobbies 

If you ever see communication from us asking your opinion in any of these forms, it's because we care about what you think. Let us know how we're doing! We appreciate and thank you for your time in helping us be who you need us to be for you. 

There is a place here for the TRUE you. 

We are TRUE to our members, TRUE to our communities, and TRUE to our team. All are invited to join TRUE Community, and we proudly serve anyone who lives, learns, works, or worships across the State of Michigan. 

We work hard to create and protect an inclusive environment where differences are celebrated, diversity is embraced, and our whole selves are seen and accepted. 

We realize we won’t always be individually aligned with each of our 80,000+ members as we navigate the diversity, equity, belonging and inclusion journey. What we do know is that we will always lead with love, think with open minds, and demand respect for all. 

We are all in, and promise to commit our time, talents, voices, and resources to create legacy-defining moments for the people and places we serve for generations to come. 

There is a place here for the TRUE you. 

Our History

On April 28, 1953, an organization committee comprised of Benjamin Charters, Walter Boris, Earl Devine, Henry Abrahamse, F.C. Voss, C.E. Hayes, and William Audas met to form a financial cooperative, better known as the Jackson Consumer's Power Employees Federal Credit Union. 

The credit union was organized to provide its members with a safe, convenient place to save and a source of credit, when needed, at or better than competitor's rates. 

Throughout its history, CP Federal Credit Union has had many loyal and dedicated volunteers and staff to serve our membership making us one of the strongest and financially healthy credit unions in the nation. 

In 1991 we underwent a name change to CP Federal Credit Union. This change was more reflective of our total membership and helped provide the ability to acquire more community partners. 

In the fall of 2020, CP Federal Credit Union changed from a federally chartered credit union to a state-chartered credit union, opening up membership to anyone who lives, works, worships, or attends school in the State of Michigan. This was a significant change from the previous eligibility requirement that required members be affiliated with a designated school, organization, business, or association. As part of this change, the credit union removed “Federal” from its name and moved forward officially as CP Financial Credit Union or as regularly referred to as CPFCU or CP for short. 

In November 2020 CP Financial Credit Union announced plans to merge with Washtenaw Federal Credit Union located in Ypsilanti, MI. Washtenaw Federal Credit Union was established in 1949 with two locations in Ypsilanti, Michigan. On January 1, 2021, CP Financial Credit Union and Washtenaw Federal Credit Union joined together as TRUE Community Credit Union.  

In July 2023, TRUE Community Credit Union announced plans to merge with Parkside Credit Union, which operated branches in Westland, Dearborn, and Livonia. After a vote that concluded on November 15, Parkside Credit Union members voted "Yes" to join TRUE Community Credit Union. In January 2024, TRUE Community Credit Union announced a successful merger with Parkside Credit Union.  

TRUE Community Credit Union is a top-rated credit union and offers 15 branch locations to serve members in Jackson, Ingham, Wayne, and Washtenaw Counties. TRUE Community Credit Union has more than $883 million in assets and approximately 80,000 members. TRUE Community Credit Union prioritizes people over profit, process, and product and aims to create legacy-defining moments for the people and places served for generations to come. 

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Wondering how a credit union works? Here's some answers to your questions.

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What's a Credit Union?

A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution that exists to benefit them, not to make a profit. 

Who Owns a Credit Union?

Most financial institutions are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union doesn't operate in that manner. Rather, each credit union member owns one "share" of the organization. The user of credit union services is also an owner and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors. 

What’s the Purpose of a Credit Union?

The primary purpose in furthering their goal of service is to encourage members to save money. Another purpose is to offer loans to members. Credit unions can charge lower rates for loans (as well as pay higher dividends on savings) because they are nonprofit cooperatives. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services. 

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