Digital Banking

Digital Banking

• Free, secure, and easy-to-use service for TRUECCU members 
• Manage a number of banking activities anytime, anywhere with internet access: 
  • Access eStatements 
  • View account balances and history 
  • Transfer funds between accounts (one-time and recurring transfers) 
  • View checks written 
  • Make loan payments 
  • And more 

Bill Pay

• Pay one-time or recurring bills with ease: 
  • Schedule payments in advance 
  • Set up payment reminders 
• Ensure payments are received on time 
• Have all payee information in one convenient place 
• Retain funds until paper drafts are presented for payment 
• Avoid paper clutter 
• More secure than paper billing 
• Print or download to popular financial management software 

Mobile Banking

• Fast, free, and secure service for members enrolled in Digital Banking^* 
• Available to personal and business customers 
• Easily keep track of your finances — even on the go: 
  • View account balances 
  • Review history 
  • Transfer funds between accounts 
  • Receive alerts 
  • Pay bills 
• Available via any web-enabled mobile device 
• Use this service in two convenient ways: 
  • Web browsing 
  • App download – iPhone^® | Android^™ 

Mobile Deposit

• Deposit checks anytime, anywhere from your mobile phone 
• Free service for customers with a TRUECCU checking account 
• Deposit your check with a few taps of your finger: 
  • Take a picture of the front and back of your check, following the on-screen instructions (make sure you sign it) 
  • Select the checking account into which you want to make the deposit 
  • Enter the check amount 
  • Verify that everything on the screen is correct, then submit it 
  • We'll confirm that the check has been received 
• Save time, avoid unnecessary trips to a branch 

eStatements

• Reduce paper waste and help the environment 
• Fast, free, and easy alternative to paper statements 
• Receive email notice when new eStatement is ready 
• Easier to retrieve information when needed 
• Easily available online 24/7 through Digital Banking 
• Reduce the chance of fraud and identity theft 
• Simplify recordkeeping and eliminate storage hassles 
• Easily access past statements 
• View check images listed within your statement 
• Easily view, search, save, download, and print online 

Send and receive money with Zelle^® in minutes.^* 

Zelle^® is a convenient way to send and receive money with friends, family and others you trust. Whether you're splitting the cost of a meal, gift, or trip, Zelle^® makes it easy to pay your share. Over 100 million people are enrolled with Zelle^®, so you can send money to friends and family even if they don't bank at TRUE Community Credit Union.* 

You already have access to Zelle^® in the TRUECCU digital banking app. 

Learn More

Enroll with Zelle^® in 3 simple steps: 

1. Log into the TRUECCU Digital Banking app. 
2. In the main menu, select "Transfer and Pay". Then "Send money with Zelle^®". 
3. Enroll your email address or U.S. mobile number. 

You're ready to start sending and receiving money with Zelle^®.
Zelle^® transactions show up in your account activity, so you can easily keep track of your money. 

*To send or receive money with Zelle^®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes. 

Available for Personal Accounts. 

Zelle^® and the Zelle^® related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 

If your card is lost or stolen, TRUE will issue you a new card. But what if you're not near a branch and need to have it mailed to you? We can now issue an instant digital card inside Digital Banking that you can push to your Apple or Google Wallet to use right away! 

For existing and active cards: 

1. Log in to Digital Banking and then click on Cards. (If logging in via the website, click Cards and then Card Controls.) Locate the card you want the details for. 
2. Once you have located the card you want to view on the Card Controls screen, click View Details.  
3. You will be prompted to choose a method to receive a verification code for multifactor authentication. You can select text, email, or call to receive the code.  
4. Once the multifactor authentication has been successfully completed, the card view will change to show the complete information of the card, including the full card number, expiration date, and CVV. 

For a new card not in hand, complete the steps above and then complete these additional steps: 

1. Locate the card you want to use and select Finish Setup. 
2. Select Card Activation. 
3. Select Use Digital Card Display. 
4. You will then be prompted for multifactor authentication. Once this has been completed, the card details will be visible and ready to be used for online purchases or to add to a digital wallet. The Card Status will say "Not set up" until the physical card is activated. 

Push to Digital Wallet: 

1. Log in to the TRUECCU mobile app and select the Cards button in the lower right corner to open the Card Management area. 
2. Locate the card you would like to add and click Add to Google Wallet or Add to Apple Pay to start the process.  
3. You will be prompted to verify the card you are wanting to add to your wallet. Select Continue (for Android) or Add to Apple Wallet to continue.  
4. Enter the address information that is used for your billing on the card you selected and then click Verify.